Shipping is available within the Continental US only, and our products cannot be sent to PO boxes. All shipments are dropped curbside: backyard delivery, uncrating, installation, and/or setup are not available. For larger orders, a forklift and/or additional help may be required to unload the product from the delivery vehicle. Such services and fees associated with them are not provided by DOK, LLC or LottZing.com Such services are solely the responsibility of the customer. • All shipping dates are estimates. In stock orders generally ship within 1-14 business days of our acceptance of your order. Custom orders will take longer. All shipment dates are estimates only. Thank you for trusting DOK, LLC through LottaZing.com with your purchase. To ensure that your order is properly handled, your cooperation with the following terms and conditions is required. Shipping prices may increase for delivery to vacant establishments, large metropolitan areas, or extremely rural areas. DOK, LLC is not responsible for these additional charges, nor can we control a carrier's refusal to deliver a shipment due to roads that are impassible or difficult to navigate. If you leave the choice of carrier to us, we assume responsibility for loss or damage during shipment. Either way, title to the products passes to you when the shipment leaves our dock or the dock of the 3rd party who fulfills the order. Please open your order upon receipt and advise us immediately of any damages. FAILURE TO INSPECT THE ITEMS BEFORE SIGNING FOR THE DELIVERY MAKES THE CUSTOMER RESPONSIBLE TO FILE ANY CLAIMS FOR DAMAGES WITH THE FREIGHT COMPANY DIRECTLY. DOK, LLC AND ANY DISTRIBUTOR USED ON BEHALF OF DOK, LLC ARE HELD HARMLESS FOR DAMAGES THAT HAVE OCCURRED WHILE IN TRANSIT UNLESS THE ITEMS ARE INSPECTED AND REFUSED AT TIME OF DELIVERY. ANY CONCEALED DAMAGES MUST BE REPORTED NO LATER THAN 7 DAYS AFTER DELIVERY AND ARE TO BE REPORTED TO DOK, LLC. PHOTOS MUST BE SENT TO DOK, LLC OF THE DAMAGES. DOK, LLC AND ANY OF ITS DISTRIBUTORS WILL DETERMINE IF THE CLAIM IS TO BE FILED BY THE CUSTOMER OR DISTRIBUTOR. THE CUSTOMER WILL BE COMPENSATED FOR THE ITEM AND ANY SHIPPING CHARGES DIRECTLY BY THE FREIGHT COMPANY. THE CUSTOMER MAY THEN REORDER THE ITEM FROM DOK, LLC AS A NEW ORDER. DOK, LLC WILL DO WHATEVER WE CAN TO PREVENT THIS FROM HAPPENING BUT, IF IT HAPPENS WE WILL ASSIST YOU IN RECOVERING THE ITEMS LOST TO THE BEST OF OUR CAPABILITIES.

The freight company must wait for your signature or rejection of your order. It is much easier to refuse a damaged piece of your order and have the manufacturer send you a new one than to sign for the piece and go through a long quality assurance process and pay the freight fees for a return. You may reject one or all boxes of an order for any damages you find. Problems must be detailed on the rejected freight ticket in detail. Before you sign for your order, please check, at a minimum, the following items: 1. Box damage: Rips, tears, dents, marks, or other visual damage may indicate damaged contents. 2. Completeness: Some accessories are packed inside the grill, but make sure you have the right number of boxes indicated on the packing slip. 3. Fuel source: Verify you received natural gas or propane fittings, according to the type of grill you ordered. If you have any other concerns, please call customer service at 1-877-412-ZING (9464) ext.3 before you sign for your order. If you cannot reach a customer service specialist, reject the portion of the order causing you concern. We are committed to creating delighted customers. However, because our products are custom-made, we are unable to provide refunds. In the unfortunate event that you discover after signing for your order that something is missing, damaged, or replaced with an incorrect item, claims must be submitted via e-mail to support@LottaZing.com no later than 5 days after you receive the order. Please include pictures of the damage. Once we have processed your claim, we will ship the new component to you based upon the manufacturer’s procedure for replacement. You will then have 7 days to return the damaged item with prepaid shipping, or you will be charged for the replacement.

Returns on merchandise that is not damaged but you decide not to keep can be returned with in 3 days of delivery. Items returned after the third day are subject to a 20% restocking fee. Custom Made Items are not refundable. The item MUST BE IN RE-SELLABLE CONDITION. It must be shipped back in its original shipping packaging. The item CAN NOT HAVE BEEN USED OR INSTALLED. The cost of shipping the item back to us for refund is SOLEY THE RESPONSIBILITY OF THE CUSTOMER. The CUSTOMER IS RESPONSIBLE FOR ANY DAMAGES THAT MAY OCCUR DURING SHIPPING THE ITEM BACK. WE STRONGLY RECOMMEND INSURING YOUR SHIPMENT BACK TO DOK, LLC. All returns need to be approved by DOK, LLC prior to receipt. Any Violation of the above policy voids any guarantee for refund. Any order that has been shipped and is refused at time of delivery for any reason other than damages that have occurred during transport or every attempt has been made including Phone calls and emails without response causing the products to shipped back to DOK, LLC or any of its distributors is subject to a 30% restock fee and forfeit to the original fees for Delivery.

WE HATE SPAM AS MUCH AS YOU DO! NO INFORMATION IS EVER SHARED OR SOLD TO ANY THIRD PARTIES.

Our Commitment To Your privacy is important to us. To better protect your privacy, the following notice explains the
information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.
 

What Information Is Collected:

As part of the order process, the following information is collected from shoppers:

Name, Shipping/Billing Address, Email address, Phone number, Credit/Debit Card Information
 

How That Information Is Used:

This information is only used to fill orders, to contact buyers if they have questions, or to send an email with special offers.
 

Our Commitment To The Security of Your Data is Paramount.  

Contact us with any questions at 1-877-412-ZING (9464) or by email at support@lottazing.com.

All products are covered under the manufactures warranty only. If a warranty claim is needed the customer should contact DOK, LLC to get direction and assistance in getting the warranty enforced. DOK, LLC makes no warranties on its own on any products and will be held harmless for any product defect. Customer must provide all information required to fulfill any warranty claim as deemed necessary by the manufacture or anyone acting on their behalf.

If you created an account when submitting an order, you can always go to the My Account or Log In links at the top of any page of the website and then log in to see all previous orders that you made after creating your account. To view orders made before creating your account or to see orders placed as a guest, please contact Customer Support either by email at support@lottazing.com or by phone at 1-877-412-ZING (9464) Monday through Friday 8:00am - 7:00pm, Saturday 12:00pm - 5:00pm CST, and give us your name, the approximate date the order was placed, and what items were ordered. We should then be able to provide you with a copy of the order.

To update your account information, go to the My Account or Log In links at the top of any page of the website and log in. Then use the links on the My Account column on the left to change your information. If you have lost your password, just select the Forgot Your Password? link at the log in screen and a new password will be sent to the email address listed in your account information. If you've forgotten what email address you used to create your account, please contact Customer Support either by email at support@lottazing.com or by phone at 1-877-412-ZING (9464) Monday through Friday 8:00am - 7:00pm, Saturday 12:00pm - 5:00pm CST, and we can attempt to locate your account and provide the email address used to create the account. If you have forgotten your password as well, we can then either reset your password for you using a password of your choice, or have one generated by the system and sent to you by email. For security purposes, our system does not allow us to view or retrieve passwords.